Frequently Asked Questions
Everything you need to know about shopping with At The Halifax Watch Company.
Are all your timepieces authentic?
Yes, every watch sold at At The Halifax Watch Company is 100% authentic and sourced directly from authorized distributors. Each purchase includes the original manufacturer's packaging and a valid warranty card.
What is your return policy for online orders?
We offer a 30-day return policy for unworn watches in their original condition with all tags and protective films intact. Please note that resized bracelets are considered final sale.
How long does shipping take within Canada?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their timepiece sooner. All shipments are fully insured and require a signature upon delivery.
Do you provide a warranty on your watches?
All our watches come with the full manufacturer's international warranty, which typically covers movement defects for 2 to 5 years depending on the brand.
Can I get my watch strap resized before shipping?
Yes, we offer complimentary watch sizing for all metal bracelet timepieces. Simply provide your wrist measurement in the 'Order Notes' section at checkout, though please be aware this makes the item non-returnable.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.